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Sorting Out Peripheral Variables
I stared blankly back at my colleague and friend, frustration slowly mounting. In a ridiculous show of emphasis I threw my hands up in exaggerated disgust, while announcing to anyone who would listen...
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An Introduction To Cisco Call Reports
The Trouble with Call Reports If you have been around contact centers and more specifically UCCE long enough you are all too aware of importance placed upon call reports. Report generation and...
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Tricks of the Trade – Configuring Contact Center Failsafe
Just an idea… nothing more. It occurred to me that the simplest ideas are often times the most troublesome nail down for technical engineers because of our tendency to over-think. For this reason it...
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